[rt-users] Unable to start work tickets without approval?

[Thomas]

Hi,

As far as preventing users from opening (creating) tickets that is  
difficult as only the admin then could initiate (create) tickets...

But you could create a "submit" Q were tickets can only be opened  
(created) with only admin access to that Q beside ticket creation.

You could then transfer the tickets you approve to a second  
"processing" Q where staff are given rights to work on the tickets.  
That would preserve the initial ticket number and content.

Thanks
Thomas

On Friday, October 10, 2003, at 06:30 AM, Nick Bown wrote:

> Hello,
>
> Is there a way of preventing users from opening and working on tickets
> before a depended on approval ticket is authorized? I had thought about
> deleting the original ticket when the authorization ticket was created  
> and
> then adding a new request ticket when the authorization ticket was  
> closed,
> but that would mean that the users request ticket number and work  
> ticket
> number would be different.
>
> Does anyone have any suggestions?
>
> Thanks,
>
> Nick
>
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