[rt-users] Create a ticket in the Self Service, how??

[Ruslan U. Zakirov]

Marco Davids ?????:
> On Wed, 15 Oct 2003, Real Carbonneau wrote:
> 
> 
>>You have to give the unpriviledged system group the SeeQueue and
>>CreateTicket Rights.
>>
>>And to have the expected functionality of the Self Service, you will also
>>have to give ReplyToTicket and ShowTicket rights to the Requestor Role.
> 
> 
> Real,
> 
> That was it, thanks a lot!
> 
> I have one priviledged user and he still can't create tickets on the Self
> Service page. I added SeeQueue and CreateTicket in the priviledged
> systems-group, but that din't work. The 'new ticket in' button allt he way
> in top of the screen doesn't offer any queues.
> 
> Any suggestions there?
> 
> --
> Marco
> 
> 
> 
>>-----Original Message-----
>>From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]
>>On Behalf Of Marco Davids
>>Sent: Wednesday, October 15, 2003 4:03 PM
>>To: rt-users at lists.fsck.com
>>Subject: [rt-users] Create a ticket in the Self Service, how??
>>
>>Hi,
>>
>>I fiddled with the grouprights, but without luck....
>>
>>I wanted to allow my users to create new tickets via the Self Service
>>webinterface.
>>
>>It looks good, when it starts, but the queue-fiels remains empty and hence
>>the creation fails.
>>
>>Any suggestions?
>>
Try RT logout - login.
This flush list of queues where user could create tickets.