[rt-users] Create a ticket in the Self Service, how??

[Marco Davids]

On Wed, 15 Oct 2003, Real Carbonneau wrote:

> You have to give the unpriviledged system group the SeeQueue and
> CreateTicket Rights.
>
> And to have the expected functionality of the Self Service, you will also
> have to give ReplyToTicket and ShowTicket rights to the Requestor Role.

Real,

That was it, thanks a lot!

I have one priviledged user and he still can't create tickets on the Self
Service page. I added SeeQueue and CreateTicket in the priviledged
systems-group, but that din't work. The 'new ticket in' button allt he way
in top of the screen doesn't offer any queues.

Any suggestions there?

--
Marco


> -----Original Message-----
> From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]
> On Behalf Of Marco Davids
> Sent: Wednesday, October 15, 2003 4:03 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Create a ticket in the Self Service, how??
>
> Hi,
>
> I fiddled with the grouprights, but without luck....
>
> I wanted to allow my users to create new tickets via the Self Service
> webinterface.
>
> It looks good, when it starts, but the queue-fiels remains empty and hence
> the creation fails.
>
> Any suggestions?
>