[rt-users] This transaction appears to have no content

[Jesse Vincent]

Much like your mail to rt-users, the mail you're sending to RT is
html-only with no alternative text part. Displaying the html inline
would cause RT to be easily suceptible to 'cross-site-scripting'
attacks. We could certainly take a stab at a basic html->plain renderer,
if you folks needed it. Alternatively, you could configure your mail
client to be more friendly to those of us who don't use GUI mail
readers.  (You can see how hard your message is to read below.)

	Best,
	Jesse


	




On Fri, Oct 17, 2003 at 01:52:13PM -0400, jflanders at burrelles.com wrote:
>    I*ve been trying to setup RT for my company to replace the windows based
>    Liberum Help Desk we were using and I keep running into one problem after
>    another.  I*ve solved most by reading the posts but this one has me
>    stumped.  Whenever I send an email to RT it won*t display the body in the
>    History.  There*s a Download(untitled) which contains the body so I know
>    its getting it. Also when you click on reply or when RT generates and
>    email from a template (like the Autoreply) the body is again still missing
>    and in its place is *This transaction appears to have no content*.  When a
>    ticket is created within the web interface the body is in the history and
>    contained in the Download(Untitled), and when replying it is contained in
>    the reply.  The only major difference between my setup and the default is
>    I*m using Fetchmail to deliever the email the RT-Mailgate instead of
>    sendmail.  This is due to our companies firewall and email server to just
>    have a program fetch it over POP3 rather then SMTP.  I don*t think this is
>    the problem because it is creating the ticket with the proper subject and
>    the body is there it just isn*t displayed unless you click on
>    Download(untitled)  any ideas?
> 
>     
> 
>    Jarrod Flanders
> 
>    Computer Technician
> 
>    Burrelles Information Services
> 
>     
> 
>    . _______________________________________________ rt-users mailing list
>    rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users
>    Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

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