[rt-users] This transaction appears to have no content

[Ruslan U. Zakirov]

Jesse Vincent wrote:
> Much like your mail to rt-users, the mail you're sending to RT is
> html-only with no alternative text part. Displaying the html inline
> would cause RT to be easily suceptible to 'cross-site-scripting'
> attacks. We could certainly take a stab at a basic html->plain renderer,
> if you folks needed it. Alternatively, you could configure your mail
> client to be more friendly to those of us who don't use GUI mail
> readers.  (You can see how hard your message is to read below.)
> 
> 	Best,
> 	Jesse
	Hello.
I've already done such thing with next code.
Require HTML::Scrubber.
		Best regards. Ruslan.
> 
> 
> 	
> 
> 
> 
> 
> On Fri, Oct 17, 2003 at 01:52:13PM -0400, jflanders at burrelles.com wrote:
> 
>>   I*ve been trying to setup RT for my company to replace the windows based
>>   Liberum Help Desk we were using and I keep running into one problem after
>>   another.  I*ve solved most by reading the posts but this one has me
>>   stumped.  Whenever I send an email to RT it won*t display the body in the
>>   History.  There*s a Download(untitled) which contains the body so I know
>>   its getting it. Also when you click on reply or when RT generates and
>>   email from a template (like the Autoreply) the body is again still missing
>>   and in its place is *This transaction appears to have no content*.  When a
>>   ticket is created within the web interface the body is in the history and
>>   contained in the Download(Untitled), and when replying it is contained in
>>   the reply.  The only major difference between my setup and the default is
>>   I*m using Fetchmail to deliever the email the RT-Mailgate instead of
>>   sendmail.  This is due to our companies firewall and email server to just
>>   have a program fetch it over POP3 rather then SMTP.  I don*t think this is
>>   the problem because it is creating the ticket with the proper subject and
>>   the body is there it just isn*t displayed unless you click on
>>   Download(untitled)  any ideas?
>>
>>    
>>
>>   Jarrod Flanders
>>
>>   Computer Technician
>>
>>   Burrelles Information Services
>>
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