[rt-users] Priorities and severities?

[Jesse Vincent]

On Mon, Oct 20, 2003 at 12:14:56PM +0100, Anthony Sorace wrote:
> Among other things, we're using RT for a software development project. 
> While the wide range of priorities and automatic escalation is nice for 
> most things, the guy chiefly responsible for the software development 
> project (and the CEO) very much want the more standard "Severity 1" 
> through "Severity 5". I've read the suggested procedure in the RT3 
> manual for mapping priorities, and it sounds fine. Is there any way to 
> reflect this in the web UI? I want users to be able to select "sev1" 
> through "sev5" and the like. Is this doable, or am I stuck with 
> imposing external policy?

For something like that, you me best served by just creating a Severity
custom field.

	Jesse

> Anthony Sorace
> CIBERNET Corp
> Director of Information Technology
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.