[rt-users] problems with autoreply and ticket creation

[Walt Reed]

On Tue, Oct 21, 2003 at 07:00:48AM -0700, pratha ravu said:
> Dear All,
>   I am using RT 2.0 on SunOS. We use microsoft
> exchange server for our mail server. The mails are
  ^^^ I'm sorry for you...

> forwarded to the exchange server from sendmail.
>   I am unable to create a ticket by sending an email
> to  to the address support at domain.com(domain= our
> comapny name). How ever when i am able to  create a

Well, are you forwarding the "support at domain" mails back to sendmail
from exchange??? If you read the install docs, you need to add an alias
on the sendmail box that pipes the "support" mail to the RT mail
gateway.

> ticket and get an autoreply when i use the Web
> interface. It would be great if some one could thorw
> some light on it.