[rt-users] RT mailflow issue

[Phillip Knowles]

Hello all,

 

I have rt3 up and running, but users are unable to reply to emails.
Outbound mail is working fine.

 

 

Sendmail reports the emails having the following error:

 

Oct 21 17:36:59 rt sendmail[3081]: h9LLawow003080:
to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond 

--url http://rt.nubridges.com/", ctladdr=<rt at rt.nubridges.com> (8/0),
delay=00:00:01, xdelay=00:00:01, mailer=prog, 

pri=31007, dsn=5.3.0, stat=unknown mailer error 255

 

 

 

Software Versions:

 

RedHat 9.0

mysql  Ver 11.18 Distrib 3.23.56

Perl, v5.8.0

Apache/2.0.40

 

 

 

Some things I have tried to fix the issue:

 

verfiy the link from /etc/smrsh/rt-mailgate to /opt/rt3/bin/rt-mailgate

I am able to send a mail to root at rt.nubridges.com.

I have verified that the version of MIME::Tools I am running is 5.411

I have used lsof to verfiy that rt-mailgate is being called by sendmail,
and it is.

 

 

 

Mail part of RT-SiteConfig.pm

 

 

# {{{ Outgoing mail configuration

 

# RT is designed such that any mail which already has a ticket-id
associated

# with it will get to the right place automatically.

 

# $CorrespondAddress and $CommentAddress are the default addresses

# that will be listed in From: and Reply-To: headers of correspondence

# and comment mail tracked by RT, unless overridden by a queue-specific

# address.

 

Set($CorrespondAddress , 'rt at rt.nubridges.com');

 

Set($CommentAddress , 'rt-comment at rt.nubridges.com');

 

#Sendmail Configuration

 

# $MailCommand defines which method RT will use to try to send mail

# We know that 'sendmailpipe' works fairly well.

# If 'sendmailpipe' doesn't work well for you, try 'sendmail'

#

# Note that you should remove the '-t' from $SendmailArguments

# if you use 'sendmail rather than 'sendmailpipe'

 

Set($MailCommand , 'sendmailpipe');

 

# $SendmailArguments defines what flags to pass to $Sendmail

# assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand
above.

# If you picked 'sendmailpipe', you MUST add a -t flag to
$SendmailArguments

 

# These options are good for most sendmail wrappers and workalikes

Set($SendmailArguments , "-oi -t");

 

# These arguments are good for sendmail brand sendmail 8 and newer

#Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");

 

# If you selected 'sendmailpipe' above, you MUST specify the path

# to your sendmail binary in $SendmailPath.

# !! If you did not # select 'sendmailpipe' above, this has no effect!!

Set($SendmailPath , "/usr/sbin/sendmail");

 

# By default, RT sets the outgoing mail's "From:" header to

# "SenderName via RT".  Setting this option to 0 disables it.

 

Set($UseFriendlyFromLine , 1);

 

# sprintf() format of the friendly 'From:' header; its arguments

# are SenderName and SenderEmailAddress.

Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>");

 

# RT can optionally set a "Friendly" 'To:' header when sending messages
to

# Ccs or AdminCcs (rather than having a blank 'To:' header.

 

# This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL

# If you are using sendmail, rather than postfix, qmail, exim or some
other MTA,

# you _must_ disable this option.

 

Set($UseFriendlyToLine , 0);

 

# sprintf() format of the friendly 'From:' header; its arguments

# are WatcherType and TicketId.

Set($FriendlyToLineFormat, "\"%s of $RT::rtname Ticket #%s\":;");

 

# By default RT doesn't notify the person who performs an update, as
they

# already know what they've done. If you'd like to change this
behaviour,

# Set $NotifyActor to 1

 

Set($NotifyActor, 1);

 

 

# }}}

 

 

Any guidance would be appreciated,

 

Phillip Knowles

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20031021/d4e0a2c1/attachment.htm>