[rt-users] Thanks mail

[Danie Marais]

Dirk,

This works like a charm.  I think it is also good to have the thank you's
logged with the ticket for reference.

Thanks.



> Hello,
>
> --Am Donnerstag, 16. Oktober 2003 9:56 Uhr +0200 schrieb Harald Wagener
> <hwagener at hamburg.fcb.com>:
>
> > We changed out default template asking people to send their thank you's
> > directly to <ticket owner's email address>. This helped in all but the
> > most stubborn cases.
>
> we also did this, but after some time nobody read this template any more
> and forgot.
>
> So I hacked a small addition to RT3, to allow admins to resolve messages
> quietly without changing any semantics of ticket status. In fact you can
> even ask for that change in a custom template and use it in own scrips.
>
> I attach it here, with usual disclaimer: use it at own risk and only if
you
> know what you do.
>
> You also have to provide your own localizations is you need.
>
> Regards,
> Dirk.