Hi, Does a user can see ticket which he is not the requestor when they do a go ticket in the SelfService ? Or how to configure ACL to avoid this . Philippe. -- _____________________ Philippe Van Hecke NETWORK ENGINEER BELNET Rue de la Science, 4 B-1000 Brussels Belgium Tel: +32 (0) 27903333 Fax: +32 (0) 27903335 ______________________