[rt-users] Can I Set a Reply To Field

[Stevo]

What I'm trying to do is this:

Customer opens a ticket using the Web UI.  I respond to their open ticket
using the WebUI (with support at xxx.com being the From address) and I want RT
to change the Reply To address on that email.  Ruslan showed me how to set
that in the Template, but now I'm unsure as to what to set that Reply To
field to.

I want Replys directed to our RT system so that the customer response is
entered into the ticket (obviously they've maintained the ticket number in
the subject).  So do I make the Reply To address the Comment alias or the
Correspond alias??  IE:  Do I want the reply entered into the ticket as a
comment or a correspondance entry??

Does that make sense?!  It's a little hard to explain!  :)  Thanks for you
help!

Stevo


----- Original Message -----
From: "Ruslan U. Zakirov" <cubic at acronis.ru>
To: "Stevo" <stevo at ozbergs.com>
Cc: <rt-users at lists.fsck.com>
Sent: Tuesday, October 21, 2003 9:54 AM
Subject: Re: [rt-users] Can I Set a Reply To Field


> Stevo wrote:
> > Another question for you guys.
> >
> > What would I set the Reply To field to if I wanted the reply to be
> > automatically entered into the ticket??  The Comment alias or the
Correspond
> > alias??
>
> >
> > I want customer responses to go right into the ticket.
> You want one customer => one ticket scheme? Or what? RT track tickets by
> subject. If customer just reply on ticket RT find that ticket in other
> case RT creat new one.
>
> >
> > Thanks
> >
> > --Steve
> >
> >>Stevo wrote:
> >>
> >>>All,
> >>>
> >>>Is there a way to set a Reply To field on the emails that are generated
> >>>using RT??  If I change the Correspondence Address on the queue that
> >
> > changes
> >
> >>>who the email is send from which I don't want to do.  I just want to
> >
> > direct
> >
> >>>the reply to a specific address.
> >>>
> >>>Is this possible??
> >>
> >>Yes in your correspond template write in first line.
> >>Reply-To: foo at bar.com
> >>
> >>First lines of template are header's fields so you could enter any
> >>MIME-Headers there. Don't forget about empty line after headers
> >>
> >>
> >>>Stevo
> >>>
> >>
> >>
> >
> >
>
>
>
>