[rt-users] Can I Set a Reply To Field

[Ruslan U. Zakirov]

Stevo wrote:
> What I'm trying to do is this:
> 
> Customer opens a ticket using the Web UI.  I respond to their open ticket
> using the WebUI (with support at xxx.com being the From address) and I want RT
> to change the Reply To address on that email.  Ruslan showed me how to set
> that in the Template, but now I'm unsure as to what to set that Reply To
> field to.
What you've got by default in mails? Without changing any templates.
If I respond to any ticket in our RT this email have next headers when 
requestor recieve it:
Reply-To: queue at xxxx.com
From: "Ruslan Zakirov via RT" <queue at xxxx.com>

I really don't know whats wrong with your configuration. Wait for other 
responses.
> 
> I want Replys directed to our RT system so that the customer response is
> entered into the ticket (obviously they've maintained the ticket number in
> the subject).  So do I make the Reply To address the Comment alias or the
> Correspond alias??  IE:  Do I want the reply entered into the ticket as a
> comment or a correspondance entry??
> 
> Does that make sense?!  It's a little hard to explain!  :)  Thanks for you
> help!
> 
> Stevo
> 
>>Stevo wrote:
>>
>>>Another question for you guys.
>>>
>>>What would I set the Reply To field to if I wanted the reply to be
>>>automatically entered into the ticket??  The Comment alias or the
> 
> Correspond
> 
>>>alias??
>>
>>>I want customer responses to go right into the ticket.
>>
>>You want one customer => one ticket scheme? Or what? RT track tickets by
>>subject. If customer just reply on ticket RT find that ticket in other
>>case RT creat new one.
>>
>>
>>>Thanks
>>>
>>>--Steve
>>>
>>>
>>>>Stevo wrote:
>>>>
>>>>
>>>>>All,
>>>>>
>>>>>Is there a way to set a Reply To field on the emails that are generated
>>>>>using RT??  If I change the Correspondence Address on the queue that
>>>
>>>changes
>>>
>>>
>>>>>who the email is send from which I don't want to do.  I just want to
>>>
>>>direct
>>>
>>>
>>>>>the reply to a specific address.
>>>>>
>>>>>Is this possible??
>>>>
>>>>Yes in your correspond template write in first line.
>>>>Reply-To: foo at bar.com
>>>>
>>>>First lines of template are header's fields so you could enter any
>>>>MIME-Headers there. Don't forget about empty line after headers
>>>>
>>>>
>>>>
>>>>>Stevo
>>>>>
>>>>
>>>>
>>>
>>
>>
>>
> 
>