[rt-users] This transaction appears to have no content

[jflanders at burrelles.com]

First of all thanks to the fast reply, unfortunately work decided that 
this project they wanted yesterday had to back seat to other projects 
they want now.. funny how that works in IT huh?  Anyways I finally got 
an hour to play with it between calls and try out your suggestions 
turns out that yes it was the HTML thanks for that so I need to use 
and Scrubber I liked Cubic idea of the internal one so I tried that 
first.. this is my output now:
<!-- 
/* Style Definitions */ 
p.MsoNormal, li.MsoNormal, div.MsoNormal 
{margin:0in; 
margin-bottom:.0001pt; 
font-size:12.0pt; 
font-family:"Times New Roman";} 
a:link, span.MsoHyperlink 
{color:blue; 
text-decoration:underline;} 
a:visited, span.MsoHyperlinkFollowed 
{color:purple; 
text-decoration:underline;} 
span.EmailStyle17 
{font-family:Arial; 
color:windowtext;} 
@page Section1 
{size:8.5in 11.0in; 
margin:1.0in 1.25in 1.0in 1.25in;} 
div.Section1 
{page:Section1;} 
--> 








Test Ticket in HTML

Also I'm still getting 'This Transaction Appears to have No Content' 
in my AutoReply.  But if I send it plain text I get the body like I 
want.  While I'm listing problems here I tried to make a Script for 
when the owner changed it would email them certain stats about the 
ticket then now have. One such detail is the Ticket body but even with 
the Plain text ticket I'm getting This Transaction appears to have no 
content.  Here's my template:
Subject: "{$Ticket->Subject}" has been assigned to you

The following ticket has been assigned to you.  You can access your 
assigned tickets at: http://rt3.xyz.com

Ticket Details
--------------
         ID: {$Ticket->id}
      Title: {$Ticket->Subject()}
 Requestors: {$Ticket->RequestorAddresses}
     Status: {$Ticket->Status}
Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

Description
-----------
{$Transaction->Content()}

Lastly I tried installing RTFM it asked once for the SQL password 
created the database asked again and then dumped back to the prompt.  
I restarted the Web server but its not there in RT like I thought it 
should.  There are several new Tables in MySQL though and it did copy 
some files around.  Any thoughts?  Thanks again for all the help.  
Once I start getting more efficient at this I'll try and return the 
favor with others questions :P

Jarrod Flanders

-----Original Message-----
From: cubic [mailto:cubic at acronis.ru] 
Sent: Sunday, October 19, 2003 1:50 AM
To: jesse
Cc: jflanders; rt-users
Subject: Re: [rt-users] This transaction appears to have no content

Jesse Vincent wrote:
> Much like your mail to rt-users, the mail you're sending to RT is
> html-only with no alternative text part. Displaying the html inline
> would cause RT to be easily suceptible to 'cross-site-scripting'
> attacks. We could certainly take a stab at a basic html->plain 
renderer,
> if you folks needed it. Alternatively, you could configure your mail
> client to be more friendly to those of us who don't use GUI mail
> readers.  (You can see how hard your message is to read below.)
> 
> 	Best,
> 	Jesse
	Hello.
I've already done such thing with next code.
Require HTML::Scrubber.
		Best regards. Ruslan.
> 
> 
> 	
> 
> 
> 
> 
> On Fri, Oct 17, 2003 at 01:52:13PM -0400, jflanders at burrelles.com 
wrote:
> 
>>   I*ve been trying to setup RT for my company to replace the 
windows based
>>   Liberum Help Desk we were using and I keep running into one 
problem after
>>   another.  I*ve solved most by reading the posts but this one has 
me
>>   stumped.  Whenever I send an email to RT it won*t display the 
body in the
>>   History.  There*s a Download(untitled) which contains the body so 
I know
>>   its getting it. Also when you click on reply or when RT generates 
and
>>   email from a template (like the Autoreply) the body is again 
still missing
>>   and in its place is *This transaction appears to have no 
content*.  When a
>>   ticket is created within the web interface the body is in the 
history and
>>   contained in the Download(Untitled), and when replying it is 
contained in
>>   the reply.  The only major difference between my setup and the 
default is
>>   I*m using Fetchmail to deliever the email the RT-Mailgate instead 
of
>>   sendmail.  This is due to our companies firewall and email server 
to just
>>   have a program fetch it over POP3 rather then SMTP.  I don*t 
think this is
>>   the problem because it is creating the ticket with the proper 
subject and
>>   the body is there it just isn*t displayed unless you click on
>>   Download(untitled)  any ideas?
>>
>>    
>>
>>   Jarrod Flanders
>>
>>   Computer Technician
>>
>>   Burrelles Information Services
>>