[rt-users] Using LookupExternalUserInfo.

[Senoner Samuel]

The creation of tickets by mail is limited in
Interface/Email/Auth/Mail.pm or something like that.
If you want that only existing users can submit tickets by mail you just
need to insert somewhere in the middle, before it says that it is going
to check it can create a new user.
But I think I posted something some time ago.

Samuel


-----Original Message-----
From: Enrique Iglesias Rodriguez [mailto:enrique at kaos.es] 
Sent: Tuesday,21 October,2003 11:28
To: Jesse Vincent
Cc: rt-users at fsck.com

On Monday 20 October 2003 17:26, Jesse Vincent wrote:

> In RT2, you dropped subroutines into the configuration file. in RT3, 
> you use a _Local file to overried the system subroutine that does the 
> same thing.

I see.

Anyway, no matter where I change that... in fact, I edited
EmailParser.pm to deny the creation of new users at all w/o success:

747c747
<   my $FoundInExternalDatabase = 1;
---
>   my $FoundInExternalDatabase = 0;
751,753c751,753
<   $params{'Name'} = $EmailAddress;
<   $params{'EmailAddress'} = $EmailAddress;
<   $params{'RealName'} = $RealName;
---
>   $params{'Name'} = '';
>   $params{'EmailAddress'} = '';
>   $params{'RealName'} = '';

And RT keeps creating a new user and the corresponding ticket on new
e-mail requests.


-- 
Enrique Iglesias Rodriguez

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm