[rt-users] Quick Ticket Queue?

[James Harrison]

RT List,

We are just beginning to implement a helpdesk at our company.  We are
evaluating several tools, but RT seems to be leading the pack at the
moment.

I'm a newbie to RT so maybe there is an easy way to do this with scrips,
but I'm just now getting into the guts of RT and would like to leverage
the list's experience.

We have a helpdesk admin that comes from a shop that had a helpdesk app
that had the concept of a "Quick Ticket".  Basically we want to create
tickets to track redundant simple issues like password resets.  I've
created a queue with a custom field for type, ie "Password Reset".  We'd
like for a new ticket in this queue to be have an owner automatically
selected and be "resolved" as it is opened.  This way our helpdesk
person simply has to create a new ticket in the queue, select the
appropriate type from the custom field and click submit.  The issue is
recorded and resolved in one step.

Any suggestions?

Thanks
-- 
James Harrison RHCE, CCNA