[rt-users] SCRIP User Defined Actions

[Jeff Klassen]

Hi,
 
I have been looking through the available documentation for RT3 but have not
been able to locate information on what is expected or required to write a
User Defined Action for a Scrip.
 
My situation is this: We have a number of custom fields created (each with a
selection of values), and would like to be able to automatically assign a
value to one or more of these custom fields when a ticket is created
(usually via email submission) in one of our queues.
 
For example, if a ticket was submitted by email into the "Europe" queue, we
would like a custom field called "Region" to be set to "Europe".
 
Could anyone provide the User Defined 'glue' that would be needed to
accomplish this?
 
With thanks.
 
Jeff
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