[rt-users] feeling stupid..........

[Hochberg, Keith]

Kelly,

Unless you have a compelling reason to stick with sendmail I would say try and install postfix.  I used the rpm and it was rather easy to get going.  If you don't have to troubleshoot this sendmail issue then don't.  Postfix has a 20 line config in English and is very easy to configure.

-Keith

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh at mqsoftware.com] 
Sent: Wednesday, October 15, 2003 4:36 PM
To: Kelly F. Hickel; rt-users at lists.fsck.com
Subject: RE: [rt-users] feeling stupid..........


Found a bit more, here's a bounce mail from our mailserver, looks like the To address is munged.  I'm not a sendmail expert, so any help is appreciated.  My RT_SiteConfig.pl is at the end of this message....

<bounce message>
Return-Path: <apache>
Received: (from apache at localhost)
        by starbug.mqsoftware.com (8.12.8/8.12.8/Submit) id h9FKVXqF015904;
        Wed, 15 Oct 2003 15:31:33 -0500
Date: Wed, 15 Oct 2003 15:31:33 -0500
Subject: [mqsoftware.com #5] test of mail creation of ticket in developer queue.
.... 
From: " via RT" <devq at starbug.mqsoftware.com>
Reply-To: devq at starbug.mqsoftware.com
In-Reply-To: <rt-5 at mqsoftware.com>
Message-ID: <rt-3.0.6-5-66.14.3525121126272 at mqsoftware.com>
Precedence: bulk
X-RT-Loop-Prevention: mqsoftware.com
RT-Ticket: mqsoftware.com #5
Managed-by: RT 3.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: mjblaisdell at mqsoftware.com
MIME-Version: 1.0
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
To: "AdminCc of mqsoftware.com Ticket #5":;

--h9FKVXqG015904.1066249893/starbug.mqsoftware.com--

&

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: Kelly F. Hickel
> Sent: Wednesday, October 15, 2003 3:33 PM
> To: Kelly F. Hickel; rt-users at lists.fsck.com
> Subject: RE: [rt-users] feeling stupid..........
> 
> Well, I haven't seen any responses.  I kept digging and found this in the
> apache log file, not quite sure if it's related to the mail problem or
> not...
> 
> -bash-2.05b$ cd /usr/local/apache/logs/
> -bash-2.05b$ ls
> access_log  error_log  httpd.pid
> -bash-2.05b$  ls -l
> total 16
> -rw-r--r--    1 root     adm          7467 Oct 15 15:29 access_log
> -rw-r--r--    1 root     adm           449 Oct 15 15:29 error_log
> -rw-r--r--    1 root     adm             6 Oct 14 15:27 httpd.pid
> -bash-2.05b$ cat error_log
> [Wed Oct 15 20:29:40 2003] [crit]: Assertion flags == 0 failed: file
> "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into
> ../../lib/auto/Storable/_freeze.al) line 282,    (in cleanup) Assertion
> flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm
> (autosplit into ../../lib/auto/Storable/_freeze.al) line 282, at
> /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line
> 21
>  (/opt/rt3/bin/webmux.pl:137)
> -bash-2.05b$
> 
> 
> These are the only errors I can find on the system. I can send email when
> logged in as the apache user, but rt mail never even seems to make it to
> the mail log.
> 
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc
> 952.345.8677
> kfh at mqsoftware.com
> 
> -----Original Message-----
> From: Kelly F. Hickel
> Sent: Tuesday, October 14, 2003 3:40 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] feeling stupid..........
> 
> OK, I have a test RT3 system that I set up a few months back, I hadn't
> played with it for awhile, and had done some RHN updates to that linux
> (redhat 8) box, and somewhere along the way, my RT config broke.  So, I
> downloaded 3-0-6, did the test-dependencies until I got everything up to
> date, restarted apache, and everything seems to be working.
> 
> Except for one thing (or you wouldn't be reading this email, right?).
> 
> RT can't send mail.  It can receive email, because I was able to open a
> ticket, but I can't get it to send any.  There don't seem to be any errors
> in /var/log/messages or /var/log/maillog, or /opt/rt3/var/log/rt.log, it
> just doesn't work.  I can send email from that box with no problems.
> 
> /opt/rt3/etc/RT_SiteConfig.pm is:
> 
> $rtname="mqsoftware.com";
> $Organization = "mqsoftware.com";
> $Timezone =  'US/Central';
> $OwnerEmail = 'helpdesk at mqsoftware.com';
> $RTAddressRegexp = '^rt\@starbug.mqsoftware.com$';
> $CorrespondAddress='RT::rt at starbug.mqsoftware.com';
> $CommentAddress='RT::rt at starbug.mqsoftware.com';
> $UseFriendlyToLine = 1;
> $WebPath = "/rt3";
> $WebBaseURL = "http://starbug.mqsoftware.com:80";
> $DateDayBeforeMonth = 0;
> $LogToFile = 'debug';
> $LogDir = "/opt/rt3/var/log";
> $LogToFileNamed = "rt.log";
> 
> 1;
> 
> 
> 
> What am I missing?  Where should I be looking to find the problem?
> 
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc
> 952.345.8677
> kfh at mqsoftware.com
> 
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