[rt-users] feeling stupid..........

Jim Rowan jim.rowan at starcore-dsp.com
Wed Oct 22 14:53:38 EDT 2003 

I didn't see your original request, and I don't see the bounce message attached below.  (I DO see what loooks like the headers from an outgoing message -- but I don't see any sendmail transactions...  The part that you've included isn't particularly useful in debugging a potential mail problem. )  The fact that the To: line doesn't have any recipients listed is not a problem.  The envelope of the message is what is used for delivery, and it's not necessarily the same as this header.  (In RT's case, it is not the same.)

However, your CorrespondAddress and your CommentAddress are bad.  You just want an email address inside single quotes.  What's the "RT::" stuff at the beginning?

Also note that RT apparently wasn't able to get a full name for the account that did the update to the test ticket -- thus the " via RT" From: header.  This (the email header) isn't going to cause any problems related to sending or receiving mail.

Jim


> -----Original Message-----
> From: Hochberg, Keith [mailto:Keith.Hochberg at mtvi.com] 
> Sent: Wednesday, October 22, 2003 12:49 PM
> To: Kelly F. Hickel; rt-users at lists.fsck.com
> Subject: RE: [rt-users] feeling stupid..........
> 
> 
> Kelly,
> 
> Unless you have a compelling reason to stick with sendmail I 
> would say try and install postfix.  I used the rpm and it was 
> rather easy to get going.  If you don't have to troubleshoot 
> this sendmail issue then don't.  Postfix has a 20 line config 
> in English and is very easy to configure.
> 
> -Keith
> 
> -----Original Message-----
> From: Kelly F. Hickel [mailto:kfh at mqsoftware.com] 
> Sent: Wednesday, October 15, 2003 4:36 PM
> To: Kelly F. Hickel; rt-users at lists.fsck.com
> Subject: RE: [rt-users] feeling stupid..........
> 
> 
> Found a bit more, here's a bounce mail from our mailserver, 
> looks like the To address is munged.  I'm not a sendmail 
> expert, so any help is appreciated.  My RT_SiteConfig.pl is 
> at the end of this message....
> 
> <bounce message>
> Return-Path: <apache>
> Received: (from apache at localhost)
>         by starbug.mqsoftware.com (8.12.8/8.12.8/Submit) id 
> h9FKVXqF015904;
>         Wed, 15 Oct 2003 15:31:33 -0500
> Date: Wed, 15 Oct 2003 15:31:33 -0500
> Subject: [mqsoftware.com #5] test of mail creation of ticket 
> in developer queue. .... 
> From: " via RT" <devq at starbug.mqsoftware.com>
> Reply-To: devq at starbug.mqsoftware.com
> In-Reply-To: <rt-5 at mqsoftware.com>
> Message-ID: <rt-3.0.6-5-66.14.3525121126272 at mqsoftware.com>
> Precedence: bulk
> X-RT-Loop-Prevention: mqsoftware.com
> RT-Ticket: mqsoftware.com #5
> Managed-by: RT 3.0.6 (http://www.bestpractical.com/rt/)
> RT-Originator: mjblaisdell at mqsoftware.com
> MIME-Version: 1.0
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> To: "AdminCc of mqsoftware.com Ticket #5":;
> 
> --h9FKVXqG015904.1066249893/starbug.mqsoftware.com--
> 
> &
> 
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc
> 952.345.8677
> kfh at mqsoftware.com
> 
> 
> > -----Original Message-----
> > From: Kelly F. Hickel
> > Sent: Wednesday, October 15, 2003 3:33 PM
> > To: Kelly F. Hickel; rt-users at lists.fsck.com
> > Subject: RE: [rt-users] feeling stupid..........
> > 
> > Well, I haven't seen any responses.  I kept digging and 
> found this in 
> > the apache log file, not quite sure if it's related to the mail 
> > problem or not...
> > 
> > -bash-2.05b$ cd /usr/local/apache/logs/
> > -bash-2.05b$ ls
> > access_log  error_log  httpd.pid
> > -bash-2.05b$  ls -l
> > total 16
> > -rw-r--r--    1 root     adm          7467 Oct 15 15:29 access_log
> > -rw-r--r--    1 root     adm           449 Oct 15 15:29 error_log
> > -rw-r--r--    1 root     adm             6 Oct 14 15:27 httpd.pid
> > -bash-2.05b$ cat error_log
> > [Wed Oct 15 20:29:40 2003] [crit]: Assertion flags == 0 
> failed: file 
> > "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into
> > ../../lib/auto/Storable/_freeze.al) line 282,    (in 
> cleanup) Assertion
> > flags == 0 failed: file "Storable.xs", line 2336 at 
> > ../../lib/Storable.pm (autosplit into 
> > ../../lib/auto/Storable/_freeze.al) line 282, at 
> > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm 
> > line 21
> >  (/opt/rt3/bin/webmux.pl:137)
> > -bash-2.05b$
> > 
> > 
> > These are the only errors I can find on the system. I can 
> send email 
> > when logged in as the apache user, but rt mail never even seems to 
> > make it to the mail log.
> > 
> > Kelly F. Hickel
> > Senior Software Architect
> > MQSoftware, Inc
> > 952.345.8677
> > kfh at mqsoftware.com
> > 
> > -----Original Message-----
> > From: Kelly F. Hickel
> > Sent: Tuesday, October 14, 2003 3:40 PM
> > To: rt-users at lists.fsck.com
> > Subject: [rt-users] feeling stupid..........
> > 
> > OK, I have a test RT3 system that I set up a few months 
> back, I hadn't 
> > played with it for awhile, and had done some RHN updates to 
> that linux 
> > (redhat 8) box, and somewhere along the way, my RT config 
> broke.  So, 
> > I downloaded 3-0-6, did the test-dependencies until I got 
> everything 
> > up to date, restarted apache, and everything seems to be working.
> > 
> > Except for one thing (or you wouldn't be reading this 
> email, right?).
> > 
> > RT can't send mail.  It can receive email, because I was 
> able to open 
> > a ticket, but I can't get it to send any.  There don't seem 
> to be any 
> > errors in /var/log/messages or /var/log/maillog, or 
> > /opt/rt3/var/log/rt.log, it just doesn't work.  I can send 
> email from 
> > that box with no problems.
> > 
> > /opt/rt3/etc/RT_SiteConfig.pm is:
> > 
> > $rtname="mqsoftware.com";
> > $Organization = "mqsoftware.com";
> > $Timezone =  'US/Central';
> > $OwnerEmail = 'helpdesk at mqsoftware.com';
> > $RTAddressRegexp = '^rt\@starbug.mqsoftware.com$'; 
> > $CorrespondAddress='RT::rt at starbug.mqsoftware.com';
> > $CommentAddress='RT::rt at starbug.mqsoftware.com';
> > $UseFriendlyToLine = 1;
> > $WebPath = "/rt3";
> > $WebBaseURL = "http://starbug.mqsoftware.com:80";
> > $DateDayBeforeMonth = 0;
> > $LogToFile = 'debug';
> > $LogDir = "/opt/rt3/var/log";
> > $LogToFileNamed = "rt.log";
> > 
> > 1;
> > 
> > 
> > 
> > What am I missing?  Where should I be looking to find the problem?
> > 
> > Kelly F. Hickel
> > Senior Software Architect
> > MQSoftware, Inc
> > 952.345.8677
> > kfh at mqsoftware.com
> > 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com 
> http://lists.fsck.com/mailman/listinfo/rt-> users
> 
> Have you 
> read the FAQ? The RT FAQ Manager lives at 
> http://fsck.com/rtfm _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com 
> http://lists.fsck.com/mailman/listinfo/rt-> users
> 
> Have you 
> read the FAQ? The RT FAQ Manager lives at 
> http://fsck.com/rtfm
>

More information about the rt-users mailing list