[rt-users] Friendly Email Name??

[Stevo]

Hey Team,

How can I make the name on the From: field in emails that get generated by
RT more friendly?  Right now the email header look like this:

From: <itsupport at itsupport.xxx.com>
To: <stevo at hotmail.com>
Sent: Friday, October 24, 2003 12:33 PM
Subject: [itsupport #355] Testing - IGNORE ME!

I'd like the from to say User Support for example.  Is this possible?

Stevo