[rt-users] (no subject)

[Paul Chan]

Dear all,

            I've configured RT 3.0.6 with mailgate on redhat 8.0. While
it does not have any problems sending out mail via mailgate after a
ticket is created from the web page, I have problems creating a ticket
by sending an e-mail. My aliases configuration is as follow:

 

rt: "|/opt/rt3/bin/rt-mailgate --queue Helpdesk --action correspond
--url http://help.example.com/"

rt-comment: "|/opt/rt3/bin/rt-mailgate --queue Helpdesk --action comment
--url http://help.example.com/"

 

My maillog returned the following:

 

Oct 27 12:40:55 helpdesk sendmail[1042]: h9R4etZD001042:
from=<paul.chan at example.com>, size=2496, class=0, nrcpts=1,
msgid=<6152F8818FD85A45842DCE15D9DA33452BA26E at sgmsexchg1.example.com>,
proto=ESMTP, daemon=Daemon0, relay=pc10.example.com [209.126.252.202]
(may be forged)

Oct 27 12:40:55 helpdesk sendmail[1044]: h9R4etZD001042: SYSERR(root):
help.example.com. config error: mail loops back to me (MX problem?)

Oct 27 12:40:55 helpdesk sendmail[1045]: h9R4etZD001045:
pc18.example.com [209.126.252.210] (may be forged) did not issue
MAIL/EXPN/VRFY/ETRN during connection to Daemon0

Oct 27 12:40:55 helpdesk sendmail[1044]: h9R4etZD001042:
to=<rt at help.example.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp,
pri=30529, relay=help.example.com. [209.126.252.210], dsn=5.3.5,
stat=Local configuration error

Oct 27 12:40:55 helpdesk sendmail[1044]: h9R4etZD001042: h9R4etZD001044:
DSN: Local configuration error

 

 

Can anyone help me out? Would really appreciate it. 

 

Best Regards

Paul 

 

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