[rt-users] RT for bug tracking?

[Eric Siegerman]

On Fri, Oct 24, 2003 at 03:45:26PM -0700, Sean Perry wrote:
> Here are their issues with [RT] as a bug system:
> * flat hierarchy.  No good way to have groups and then sub-groups.

Hmmm.  RT has subroups of user-defined groups (i.e. ultimately of
users), and it has the child/parent grouping for tickets.  So I'm
not sure which sort of object they're talking about as having a
flat hierarchy.  Could you elaborate?

> In the end they felt that RT could be made into the system they wanted 
> or they could just get a system that already did what they wanted.

That's always the dilemma, isn't it?  So, what did they end up
choosing instead?

--

|  | /\
|-_|/  >   Eric Siegerman, Toronto, Ont.        erics at telepres.com
|  |  /
When I came back around from the dark side, there in front of me would
be the landing area where the crew was, and the Earth, all in the view
of my window. I couldn't help but think that there in front of me was
all of humanity, except me.
	- Michael Collins, Apollo 11 Command Module Pilot