[rt-users] RE: [rt-devel] Create queues per mail with different mail addresper queue, how does it work?

[Senoner Samuel]

Thank you very much. I searched last friday for a long time how to set this, but everyone has a different method to search, and different results.......
 
Anyway with aaa: "/....... --queue 'AA A' ....."
where aaa is my e-mail addres and the queue is AA A with a space in it, wich I wanted!
 
Thanks
 
Samuel


  _____  

From: Guillaume Perréal [mailto:perreal at lyon.cemagref.fr] 
Sent: Monday,27 October,2003 16:47
To: Senoner Samuel
Cc: rt-devel at lists.fsck.com


Here's partial response.

Senoner Samuel a écrit :


	I want to setup that I can send a ticket to a queue using a specific mail address.
	I didn't understand what and how the settings are important.
	Please help me!
	 
	How important is it to set in the queue the correspondence and comment address?

They just need to be valid email addresses that your mail server accepts. RT puts them only in *outgoing* mails and don't really care about them in *ingoing* ones (but your MTA will...).


	I already created in my aliases file a line with my queue.
	What do I have to set in my mailserver? I use exim.

I'm using Postfix but i'll try anyway...


	 I think it has something to do with exim because if I don't send to rt at rt..... I get the following error in my exim mainlog:
	 
	verify failed for SMTP recipient AAA at rt....... from

Hmm.. exim don't know about AAA at rt...


	
	  the name of my test queue is AAA and I set the correspondence address to aaa at rt....
	 
	And here the first line of my aliases file:
	 
	rt: "|/usr/bin/rt-mailgate --queue AAA --action correspond --url https://localhost:443/rt"

This line only defines rt at rt, not AAA at rt. I think you should add :

aaa: "|/usr/bin/rt-mailgate --queue AAA --action correspond --url https://localhost:443/rt"


in order to handle mails for the "aaa" alias, and so on for each of your queue addresses.

-- 
Guillaume Perréal.

Responsable informatique,
Cemagref, groupement de Lyon,
France.

Tél: (+33) 4.72.20.87.87.
Fax: (+33) 4.78.47.78.75.
Site: http://www.lyon.cemagref.fr/
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