[rt-users] questions about rt

[John Jasen]

On Wed, 29 Oct 2003, Theodore Knab wrote:

> How do you setup cronjobs to escalate the priorities on items that have
> not moved in request tracker ?
> 
> Or can't this be done.

there is rt-escalate in the contrib section.

It doesn't do quite what you're looking for ... it moves all tickets up in 
priority, either incrementing by 1 or incrementing by a bit of math 
involving due date and max priority -- until max priority is reached.