[rt-users] New install problems

[asterr]

The notify action will not generate e-mail to the person sending the e-mail
unless you change the NotifyActor setting in RT_SiteConfig.pm.  This is
why your scrips are not generating an autoreply to the Requestor.

If you change NotifyActor, then watchers will start getting e-mail everytime
they send an e-mail to RT.

If you just want an autoreply to the requestor for ticket creation, then
create a scrip like:

On Create Autoreply To Requestors with template Autoreply


This is one of the default scrips shipped with RT.

-Aaron

On Thu, 30 Oct 2003, Rus Foster wrote:

> Hi All,
> I've got a new install and am playing with scrips but have managed to
> break it so that a requestor isn't getting an auto ack. My current global
> scrips are
> 
> 
> On Create Notify Requestors, Ccs and AdminCcs with template Autoreply
> On Create Notify Requestors with template Autoreply
> On Comment Notify Requestors and Ccs with template Transaction
> On Correspond Notify Requestors, Ccs and AdminCcs with template
> Correspondence
> On Create Notify Requestors with template Autoreply
> On Create Notify Requestors with template Autoreply
> 
> Rgds
> 
> Rus
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