[rt-users] RT1 randomly not writing transaction files?

[billp]

>On Tue, Sep 02, 2003 at 06:01:53AM -0400, Brandon S. Allbery KF8NH wrote:
>> On Tue, 2003-09-02 at 02:07, billp wrote:
>> > We have been running an RT1.0.7 installation for about 2 years.
>> > We are up to 15290 tickets and 126398 transactions total.
>> 
>> The first time, we hit the limit on number of links in a directory
>> (using rtstripmime, which splits content into separate files in
>> per-transaction directories named by incoming timestamp, since when it
>> executes neither ticket nor transaction ID is available).  The second
>> time, we ran the filesystem out of inodes.
> 
>It's also worth noting that RT1 had a logic error at one point that
>created attachments in a directory that had the correct timestamp in GMT
>and then tried to find them assuming that the timestamp was in
>localtime. Or vice-versa.

We found it this morning... close.  For some reason, our apache
decided to run itself in timezone EST, and we are in MST.  We 
tracked it down to a module in the httpd.conf that screwed it up.
Bugger was, someone added that to the conf but apache didn't get
restarted for about a month after... so it laid dormant until now.

So, in the 12am-3am hour, strangeness would happen.... if the web
interface was used to post a transaction, for a few hours, it would
write the file in the wrong "day" directory.  So the transactions
were there, just in the wrong directory.

thanks
bill