[rt-users] Subject-Tag per Queue?

[Jesse Vincent]

On Wed, Sep 03, 2003 at 09:45:49PM -0700, Rob Walker wrote:
> On Wed, 2003-09-03 at 19:33, Phil Homewood wrote:
> > Rob Walker wrote:
> > > > You'll break the mailgate, as it looks for $rtname, not queue names.
> > > > Also, you risk that your tags may become non-unique, since another RT 
> > > > instance might use the same queue names.
> > > 
> > > This could be worked around with [sitename . queuename .
> > > #.ticketnumber].
> > 
> > That's certainly possible, although RT has no use for
> > the queuename there -- it'd be cosmetic only...
> 
> I think that this is the point, for the end-user to see something which
> is more aligned with the queue which they are using.

You could always begin your ticket templates with:

Subject: ({ $Ticket->QueueObj->Name}) ($Transaction->Subject)


> Also, for the ASP model, multiple queues/company names would help run
> multiple instances on one install.

If you're selling RT as a revenue-generating service and need new 
functionality, you should definitely have a word with us off-list.

-- 
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