[rt-users] Problem with comments and mail-notification

[RT]

Change your script to use the transaction template and see if that
works, I'm not good at templates, but I think the functionality of the
code you put in it has to fall with in some line of code, not just text
in the box...

So you would have a script called queuechange or whatever
Condition would be on Queue change
Action would be Notify AdminCcs as Comment
Templated would be global template transaction

Try transaction and see if you get anything or use blank template...

If this doesn't work for you, I'll try it in my production environment
and see what I get

Michael

-----Original Message-----
From: Einar Fagertun [mailto:einar.fagertun at cc.uit.no] 
Posted At: Thursday, September 04, 2003 4:09 AM
Posted To: RT
Conversation: [rt-users] Problem with comments and mail-notification
Subject: RE: [rt-users] Problem with comments and mail-notification

This is the errormessage I get

Sep  4 09:56:11 gio RT: error:    unexpected end of header  error:
couldn't parse head; error near: testitest
(/opt/rt3/lib/RT/Template_Overlay.pm:352)  
Sep  4 09:56:11 gio RT: RT::Scrip=HASH(0x97f5400): Couldn't prepare
Notify AdminCcs as Comment (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)   

'testitest' is the content of a template called 'test'. the template
only contain this so there is no "bad behaving" code in the template.

What can it be?

--Einar

-----Original Message-----
From: RT [mailto:RT at InterCept.Net]
Sent: Wednesday, September 03, 2003 3:18 PM
To: Einar Fagertun
Cc: rt-users at lists.fsck.com
Subject: RE: [rt-users] Problem with comments and mail-notification


Tail your /var/log/messages and change a tickets queue and see what
error's it produces, you should atleast see it running a scrip #

i.e.

Sep 2 17:54:40 rt2 RT: <rt-3.0.4-563-2166.11.702237071563 at insider.net>
#563/2166 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)  

Michael

-----Original Message-----
From: Einar Fagertun [mailto:einar.fagertun at cc.uit.no] 
Posted At: Wednesday, September 03, 2003 8:54 AM
Posted To: RT
Conversation: Problem with comments and mail-notification
Subject: [rt-users] Problem with comments and mail-notification

I want RT 3.0.2 to notify AdminCCs with a template when a ticket is
moved to the adminCcs queue 

So I set up the following global script:

On queue change notify admincc with template transaction (or any other
template with or without code)

the problem is that RT does not send an e-mail to the AdminCc when the
ticket is moved to another queue... 

(NB: the 'On Create Autoreply To Requestors with template Autosvar'
works fine)

Hope anyone can help me
Sincerily
Einar Fagertun
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