[rt-users] Problem with comments and mail-notification

[RT]

Tail your /var/log/messages and change a tickets queue and see what
error's it produces, you should atleast see it running a scrip #

i.e.

Sep 2 17:54:40 rt2 RT: <rt-3.0.4-563-2166.11.702237071563 at insider.net>
#563/2166 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:92)  

Michael

-----Original Message-----
From: Einar Fagertun [mailto:einar.fagertun at cc.uit.no] 
Posted At: Wednesday, September 03, 2003 8:54 AM
Posted To: RT
Conversation: Problem with comments and mail-notification
Subject: [rt-users] Problem with comments and mail-notification

I want RT 3.0.2 to notify AdminCCs with a template when a ticket is
moved to the adminCcs queue 

So I set up the following global script:

On queue change notify admincc with template transaction (or any other
template with or without code)

the problem is that RT does not send an e-mail to the AdminCc when the
ticket is moved to another queue... 

(NB: the 'On Create Autoreply To Requestors with template Autosvar'
works fine)

Hope anyone can help me
Sincerily
Einar Fagertun
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