[rt-users] Notify CC Only Scrip ?

[RT]

Create your queue as you normally would, select templates and create one
called OnCreateSmall
In the content section add Subject: AutoReply: {$Ticket->Subject}
Then submit that
Next go to scrips and create one called OnCreateSmallNotify
Condition = OnCreate
Action = NotifyAdminCCOnly
Template= OnCreateSmall

Then go to watchers for that queue and add that pager e-mail addres to
admincc's

Then you can create scrips to notify other users as needed

That should do what you need

Michael

-----Original Message-----
From: Alan Horn [mailto:ahorn at deorth.org] 
Posted At: Friday, September 05, 2003 9:26 PM
Posted To: RT
Conversation: [rt-users] Notify CC Only Scrip ?
Subject: RE: [rt-users] Notify CC Only Scrip ?


I thought that might be the case..

So how does one go about writing such an addition ?

I'm going to the training in Novemer, but until then I'm sort of on my
own
on this :)

On Fri, 5 Sep 2003, RT wrote:

>Date: Fri, 5 Sep 2003 21:22:36 -0400
>From: RT <RT at InterCept.Net>
>To: Alan Horn <ahorn at deorth.org>
>Cc: rt-users at lists.fsck.com
>Subject: RE: [rt-users] Notify CC Only Scrip ?
>
>Alan,
>	I'm not sure about RT2, but in rt3, when you open up the ticket
>and look at the watchers, the requestors and the queue watchers are
>listed in the people area and the reply area. So you script would have
>to just respond as you said to cc's only
>
>Michael
>
>-----Original Message-----
>From: Alan Horn [mailto:ahorn at deorth.org]
>Posted At: Friday, September 05, 2003 8:38 PM
>Posted To: RT
>Conversation: [rt-users] Notify CC Only Scrip ?
>Subject: [rt-users] Notify CC Only Scrip ?
>
>
>
>Runniung RT-2.0.14
>
>I need to setup a queue to notify a pager when tickets get submitted.
>
>I also want to use smaller text templates (since delivery to pagers is
>billed by the character)
>
>So, rather than include the whole text etc.. I just have something like
>:
>
>Subject: Ticket # XYZ opened
>
>for the OnCreate condition, and
>
>Subject: Ticket # XYZ updated
>
>For the OnCorrespond condition
>
>To do this I've setup the pager as a Cc: for that queue, and I've added
>a
>couple of scrips for that queue :
>
>OnCorrespond NotifyRequestors with template Correspondence
>OnCorrespond NotifyAllWatchers with template pagercorrespond
>OnCreate NotifyAllWatchers with template pagersubmit
>
>And I deleted from the global scrips the
>OnCorrespond NotifyRequestorsAndCcs with template Correspondence
>
>The thing is, I'm confused as to whether Requestors are a subset of
>Watchers. The documentation suggests so, and since in my case I don't
>_want_ to send to requestors when sending to Ccs, I need to have an
>additional scrip action, something like :
>
>NotifyCcsOnly
>
>There doesn't seem to be anything like this by default.
>
>How would I go about creating a new scrip action like this ? Has anyone
>done anything similar ?
>
>Cheers,
>
>Al
>
>
>
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