[rt-users] Notify CC Only Scrip ?

[RT]

They can be just cc's as long the scrip condition has the option
notifycc only.

Michael

-----Original Message-----
From: Alan Horn [mailto:ahorn at deorth.org] 
Posted At: Friday, September 05, 2003 9:45 PM
Posted To: RT
Conversation: [rt-users] Notify CC Only Scrip ?
Subject: RE: [rt-users] Notify CC Only Scrip ?


I don't want these users to be adminccs though do I ? They are only
external pager addresses with no access to edit tickets...


On Fri, 5 Sep 2003, RT wrote:

>Date: Fri, 5 Sep 2003 21:43:28 -0400
>From: RT <RT at InterCept.Net>
>To: Alan Horn <ahorn at deorth.org>
>Cc: rt-users at lists.fsck.com
>Subject: RE: [rt-users] Notify CC Only Scrip ?
>
>Create your queue as you normally would, select templates and create
one
>called OnCreateSmall
>In the content section add Subject: AutoReply: {$Ticket->Subject}
>Then submit that
>Next go to scrips and create one called OnCreateSmallNotify
>Condition = OnCreate
>Action = NotifyAdminCCOnly
>Template= OnCreateSmall
>
>Then go to watchers for that queue and add that pager e-mail addres to
>admincc's
>
>Then you can create scrips to notify other users as needed
>
>That should do what you need
>
>Michael
>
>-----Original Message-----
>From: Alan Horn [mailto:ahorn at deorth.org]
>Posted At: Friday, September 05, 2003 9:26 PM
>Posted To: RT
>Conversation: [rt-users] Notify CC Only Scrip ?
>Subject: RE: [rt-users] Notify CC Only Scrip ?
>
>
>I thought that might be the case..
>
>So how does one go about writing such an addition ?
>
>I'm going to the training in Novemer, but until then I'm sort of on my
>own
>on this :)
>
>On Fri, 5 Sep 2003, RT wrote:
>
>>Date: Fri, 5 Sep 2003 21:22:36 -0400
>>From: RT <RT at InterCept.Net>
>>To: Alan Horn <ahorn at deorth.org>
>>Cc: rt-users at lists.fsck.com
>>Subject: RE: [rt-users] Notify CC Only Scrip ?
>>
>>Alan,
>>	I'm not sure about RT2, but in rt3, when you open up the ticket
>>and look at the watchers, the requestors and the queue watchers are
>>listed in the people area and the reply area. So you script would have
>>to just respond as you said to cc's only
>>
>>Michael
>>
>>-----Original Message-----
>>From: Alan Horn [mailto:ahorn at deorth.org]
>>Posted At: Friday, September 05, 2003 8:38 PM
>>Posted To: RT
>>Conversation: [rt-users] Notify CC Only Scrip ?
>>Subject: [rt-users] Notify CC Only Scrip ?
>>
>>
>>
>>Runniung RT-2.0.14
>>
>>I need to setup a queue to notify a pager when tickets get submitted.
>>
>>I also want to use smaller text templates (since delivery to pagers is
>>billed by the character)
>>
>>So, rather than include the whole text etc.. I just have something
like
>>:
>>
>>Subject: Ticket # XYZ opened
>>
>>for the OnCreate condition, and
>>
>>Subject: Ticket # XYZ updated
>>
>>For the OnCorrespond condition
>>
>>To do this I've setup the pager as a Cc: for that queue, and I've
added
>>a
>>couple of scrips for that queue :
>>
>>OnCorrespond NotifyRequestors with template Correspondence
>>OnCorrespond NotifyAllWatchers with template pagercorrespond
>>OnCreate NotifyAllWatchers with template pagersubmit
>>
>>And I deleted from the global scrips the
>>OnCorrespond NotifyRequestorsAndCcs with template Correspondence
>>
>>The thing is, I'm confused as to whether Requestors are a subset of
>>Watchers. The documentation suggests so, and since in my case I don't
>>_want_ to send to requestors when sending to Ccs, I need to have an
>>additional scrip action, something like :
>>
>>NotifyCcsOnly
>>
>>There doesn't seem to be anything like this by default.
>>
>>How would I go about creating a new scrip action like this ? Has
anyone
>>done anything similar ?
>>
>>Cheers,
>>
>>Al
>>
>>
>>
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>>
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>>
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http://fsck.com/rtfm
>>
>
>