[rt-users] Resolve approvals

[Miro Jurisic]

I'd like to require approval before a ticket can be resolved. 
Ideally, the way this would work is that X tries to resolve a ticket, 
Y gets notified, Y approves, ticket is resolved without further input 
from X. However, it is not obvious to me how to do this, since when I 
add a CreateTicket action with an on Resolve trigger, the Resolve is 
completed in addition to the approval ticket being generated. What 
can I do?

meeroh
-- 

<http://web.meeroh.org/> | KB1FMP

A: Because it reverses the logical flow of conversation.
Q: Why is top posting frowned upon?