[rt-users] Resolve approvals

[Autrijus Tang]

在 ??, 2003-09-06 13:43, Miro Jurisic 寫道：
> I'd like to require approval before a ticket can be resolved. 
> Ideally, the way this would work is that X tries to resolve a ticket, 
> Y gets notified, Y approves, ticket is resolved without further input 
> from X. However, it is not obvious to me how to do this, since when I 
> add a CreateTicket action with an on Resolve trigger, the Resolve is 
> completed in addition to the approval ticket being generated. What 
> can I do?

You want to use the 'code' ticket feature to auto-resolve it.

First, set $RT::UseCodeTickets to a true value.

Next, set up an approval stage thus:

	Type: code
	Content:
        $TOP->SetStatus(
            Status      => 'resolved',
            Force       => 1,
        );
        return 1;
	ENDOFCONTENT

And it should magically work.

...alternatively, you can try the Workflow Editor in my rt-elixus branch
(http://p4.elixus.org/snap/p4.tar.gz), located in the "Workflow" panel
under /Edit/Queues/. :-)

Thanks,
/Autrijus/
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