>You want to use the 'code' ticket feature to auto-resolve it. > >First, set $RT::UseCodeTickets to a true value. I grepped my RT for UseCodeTickets with no results. What are you referring to? (RT 3.0.4) meeroh -- <http://web.meeroh.org/> | KB1FMP A: Because it reverses the logical flow of conversation. Q: Why is top posting frowned upon?