[rt-users] How Do You Change the Requestor?

[verneb at sti.net]

All,

I use RT2.0 to manage the email sent to abuse at sti.net.  When the email is
sent directly from the original requestor to the abuse address the process
works fine.  However, a good amount of the time the abuse complaint is sent
to other company addresses (ipadmin, webmaster, support etc) then gets
forwarded to abuse at sti.net.  I would like to glean the actual complainants
email address from the forward and make it the Requestor, not
ipadmin at sti.net or webmaster at sti.net or whoever forwarded it to
abuse at sti.net.  I don't see any way to do this without some programming.  Am
I missing something?

Verne Baxter
Network Technician
Sierra Tel Internet (STI)
verneb at sti.net
http://www.sti.net
+1(559)683-7600 Extension 202