[rt-users] How Do You Change the Requestor?

[Joseph Spenner]

If you use the RT web interface, it's pretty easy. 
You create a new ticket in your 'abuse' queue,
copy/paste the contents of the email into the ticket,
and copy/paste the original requestor's email address
into the 'requestor' field on the web interface.  RT
will treat that new ticket as if it arrived via email
from the original requestor.

--- verneb at sti.net wrote:
> All,
> 
> I use RT2.0 to manage the email sent to
> abuse at sti.net.  When the email is
> sent directly from the original requestor to the
> abuse address the process
> works fine.  However, a good amount of the time the
> abuse complaint is sent
> to other company addresses (ipadmin, webmaster,
> support etc) then gets
> forwarded to abuse at sti.net.  I would like to glean
> the actual complainants
> email address from the forward and make it the
> Requestor, not
> ipadmin at sti.net or webmaster at sti.net or whoever
> forwarded it to
> abuse at sti.net.  I don't see any way to do this
> without some programming.  Am
> I missing something?
> 
> Verne Baxter
> Network Technician
> Sierra Tel Internet (STI)
> verneb at sti.net
> http://www.sti.net
> +1(559)683-7600 Extension 202
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm


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