[rt-users] Custom Scrip

Gary Rule grule at bbn.com
Mon Sep 8 14:03:08 EDT 2003


Hello,
     I'm looking for either a scrip to notify a particular email address
when a new ticket his the queue or a good place with documentation on
how to write custom scrips. 


Basically I want an email to go to our department email list when a new
ticket is generated. I'm assuming to write this myself I will need to
whip up some perl but I'm not sure how involved it will be. Are there
any resources out there for beginning scrip writers?


TIA
Gary




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