[rt-users] Custom Scrip

[Daryl G. Jurbala]

> -----Original Message-----
> From: Gary Rule [mailto:grule at bbn.com] 
> Sent: Monday, September 08, 2003 2:03 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Custom Scrip
> 
> 
> Hello,
>      I'm looking for either a scrip to notify a particular 
> email address when a new ticket his the queue or a good place 
> with documentation on how to write custom scrips. 
> 
> 
> Basically I want an email to go to our department email list 
> when a new ticket is generated. I'm assuming to write this 
> myself I will need to whip up some perl but I'm not sure how 
> involved it will be. Are there any resources out there for 
> beginning scrip writers?
[...]

I recently asked a similar question (except I want to send a stipped
down template to a pager's email address) and it was suggested that I
use AdminCC.  For me, that won't work, as I'm using both CC's and
AdminCC's for other purposes.

Hopefully someone can answer this question....I'm sure more than just
the two of us could use this information.

Daryl