[rt-devel] RE: [rt-users] problems with login after upgrade to mysql 4.x and RT 3.0.5

[Ted Serreyn]

Specific example, here is what I have with nothing showing up in the rt.log
Yes the logfile is read/write to all users.


Set($LogToSyslog    , 'debug');
Set($LogToScreen    , 'error');
Set($LogToFile      , undef);
Set($LogDir,'/usr/rt3/var/log/');
Set($LogToFileNamed , 'rt.log');

--
Ted Serreyn                          262-363-9265
Serreyn Network Services, LLC        http://www.serreyn.com/


-----Original Message-----
From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]
On Behalf Of RT
Sent: Wednesday, September 10, 2003 8:52 AM
To: Ted Serreyn
Cc: rt-users at lists.fsck.com
Subject: RE: [rt-devel] RE: [rt-users] problems with login after upgrade to
mysql 4.x and RT 3.0.5

Turn on logging in your RT_Config file under /opt/rt3/etc

Michael

-----Original Message-----
From: Ted Serreyn [mailto:ted at serreyn.com] 
Posted At: Wednesday, September 10, 2003 9:40 AM
Posted To: RT
Conversation: [rt-devel] RE: [rt-users] problems with login after upgrade to
mysql 4.x and RT 3.0.5
Subject: [rt-devel] RE: [rt-users] problems with login after upgrade to
mysql 4.x and RT 3.0.5

Httpd.conf fragment, perl handler is also loaded for mod_perl
Again this was working before with rt3.0.4 and mysql 3.23.56.

<VirtualHost *>
ServerName support.serreyn.com
DocumentRoot /usr/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
# PerlFreshRestart On
PerlRequire /usr/rt3/bin/webmux.pl
<Location />
  SetHandler perl-script
  PerlHandler RT::Mason
</Location>
ServerAdmin webmaster at support.serreyn.com
ErrorLog logs/support.serreyn.com-error_log
TransferLog logs/support.serreyn.com-access_log
</VirtualHost>


MySQL version is now 4.0.14, I can look at the rt3 database still as the
rt_user.  I have reset the user password with the following mysql command.

Update rt3.Users set password=MD5('password') where name='username';

Rt is version 3.0.5, I am only using the builtin sql authentication.
Apache is version 1.3.27 (yeah I know).
I have force updated all the perl modules including the MD5 ones.

Symptom is still get the login screen, type in username and password, and it
just resets and comes back to username and login screen again.

Grrr, of course I now have inbound tickets queueing up in the mailqueue that
can not be delivered to RT as it is unavailable.

Is there a way to debug the login process of RT?


--
Ted Serreyn                          262-363-9265
Serreyn Network Services, LLC        http://www.serreyn.com/


-----Original Message-----
From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]
On Behalf Of Aleš Sušnik
Sent: Wednesday, September 10, 2003 2:08 AM
To: 'Ted Serreyn'; rt-users at lists.fsck.com
Subject: RE: [rt-users] problems with login after upgrade to mysql 4.x and
RT 3.0.5

Which platform, which browser?
Your httpd.conf? modperl or fastcgi?

A.

-----Original Message-----
From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]
On Behalf Of Ted Serreyn
Sent: Wednesday, September 10, 2003 6:07 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] problems with login after upgrade to mysql 4.x and RT
3.0.5


Was working for 3.0.4 and mysql 3.X, but now I get a login screen, type
username and password, and get the login screen again.  No errors in http
logs, no idea why rt is not logging any debugging information.

Anyone want to give me a short primer in troubleshooting RT?


--
Ted Serreyn                          262-363-9265
Serreyn Network Services, LLC        http://www.serreyn.com/



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