[rt-users] RT Approval - How can I manage who has the right to approve a tic ket?

[Boris-Michel Deschenes]

I'm setting up RT 3.0.4 for our department, everything looks good, I'm
setting approval mechanism on one of the queue, the adminCC reveices an
email stating that a ticket needs his approval but anyone can log on RT
click Approval and approve this ticket... I'm trying to stop this and let
only one person approve. any idea?  here's my approval template:

===Create-Ticket: approval
Subject: Approval request for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Deployment
Status: Open
Owner: approver
Type: Approval
Content: Someone has made a request for deployment.
The network team needs your approval to complete the deployment.
ENDOFCONTENT

Pretty standard except I added the lines STATUS:OPEN and OWNER:APPROVER to
try to limit the approval to the owner of the approval ticket, but it
doesn't work... ANYONE can approve an approval ticket. Is this normal
behavior? Anyone who has this working correctly would be very kind to let us
know how he did it.  I know I'm not the only one having problems with
approval.

Thank you guys... by the way, great product.