[rt-users] RT2 - searching for dead tickets

[Joseph Spenner]

--- Phil Homewood <pdh at snapgear.com> wrote:
> Joseph Spenner wrote:
> > I would expect all tickets (even dead) to show up.
> 
> > The dead tickets do not show up.  In fact, if I
> > specifically search for 'dead' tickets, I get no
> > results.  I can manually go to the 'dead' ticket,
> and
> > it's still accessible.
> > Is this a bug in RT2?
> 
> No, it's a feature. Dead tickets are, well, dead.
> They're
> effectively deleted. They're not supposed to be able
> to
> be searched.
> -- 

So, the selection of "dead" in the 'status' dropdown
will never yield any useful results?


__________________________________
Do you Yahoo!?
Yahoo! SiteBuilder - Free, easy-to-use web site design software
http://sitebuilder.yahoo.com