[rt-users] Resolve approvals
RT
RT at InterCept.Net
Thu Sep 11 15:10:06 EDT 2003
Change your approval template that you created to
Depended-On-By: TOP
Michael
-----Original Message-----
From: Miro Jurisic [mailto:meeroh at mit.edu]
Posted At: Thursday, September 11, 2003 2:39 PM
Posted To: RT
Conversation: [rt-users] Resolve approvals
Subject: Re: [rt-users] Resolve approvals
At 2:03 PM +0800 9/6/2003, Autrijus Tang wrote:
>çð ??, 2003-09-06 13:43, Miro Jurisic õçì¼ÅF
>> I'd like to require approval before a ticket can be resolved.
>> Ideally, the way this would work is that X tries to resolve a ticket,
>> Y gets notified, Y approves, ticket is resolved without further input
>> from X. However, it is not obvious to me how to do this, since when I
>> add a CreateTicket action with an on Resolve trigger, the Resolve is
>> completed in addition to the approval ticket being generated. What
>> can I do?
>
>You want to use the 'code' ticket feature to auto-resolve it.
>
>First, set $RT::UseCodeTickets to a true value.
>
>Next, set up an approval stage thus:
>
> Type: code
> Content:
> $TOP->SetStatus(
> Status => 'resolved',
> Force => 1,
> );
> return 1;
> ENDOFCONTENT
>
>And it should magically work.
Now that I see what UseCodeTickets is for, you
seem to be solving the wrong half of my problem.
My problem is not (yet) that I don't know how to
resolve the original ticket from the approval
ticket. My problem is that even though the
resolve approval is in place, when I click on
"resolve" for the original ticket, while the
approval ticket is create as a dependency of the
original ticket, the original ticket is resolved
regardless. This is not what I want -- I want the
resolution of the original ticket to _fail_
(until the approval completes).
Hints?
meeroh
--
<http://web.meeroh.org/> | KB1FMP
A: Because it reverses the logical flow of conversation.
Q: Why is top posting frowned upon?
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