[rt-users] Double Messages

[John Jasen]

On Mon, 15 Sep 2003, Peter Barton wrote:

> Hello all, I have looked through all my archived emails for the list and
> could not find an answer to this.
> 
> Every time we open a ticket, at a minimum 2 emails go out to every user that
> is a member of the group.  I have gone through the configuration setup many
> times and still can not find out why.  Could someone please shed some light
> on this for me?

Undeer Configuration:Queues:Scrips: 

On Create and On Status Change, if I recall correctly.

I had the same problem. Whacking one of them (on status change in this 
case) took care of it.