[rt-users] NO Incoming mail

[RT]

Whats the actual sendmail error? Connection refused due to relay denied?
No such user? Etc etc. you really only have to change sendmail if you
secured it or change it from it's default configs.
 
Michael
 
-----Original Message-----
From: Hodge, Jeff F (ECIII) [mailto:Jeff.Hodge at yuma.army.mil] 
Posted At: Thursday, September 18, 2003 6:01 PM
Posted To: RT
Conversation: [rt-users] NO Incoming mail
Subject: RE: [rt-users] NO Incoming mail
 
 
>Did you setup /etc/aliases?
/etc/alias:
# rt mail gateway setup  
rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt_url.com/ <http://rt_url.com/> 
>And restart sendmail
yes
 
>Does your sendmail server even receive the e-mail? 
doesn't appear to be recieve mail sent directly to the server
What file adjusts sendmail settings?
 
>What does it say in the /var/log/maillog when you send an e-mail to the
server?
Actualy called [/var/log/mail]
ah, I'm getting connection refused errors...
If I send an email from the server (pine) it sends.  The replay to this
address doesn't work, but it doesn't bounce either.
 
	 -----Original Message-----
	From: RT [mailto:RT at InterCept.Net]
	Sent: Thursday, September 18, 2003 12:30 PM
	To: Hodge, Jeff F (ECIII)
	Cc: rt-users at lists.fsck.com
	Subject: RE: [rt-users] NO Incoming mail
	Did you setup /etc/aliases? And restart sendmail? Does your
sendmail server even receive the e-mail? What does it say in the
/var/log/maillog when you send an e-mail to the server? Etc etc...
	 
	Michael
	 
	-----Original Message-----
	From: Hodge, Jeff F (ECIII) [mailto:Jeff.Hodge at yuma.army.mil] 
	Posted At: Thursday, September 18, 2003 2:50 PM
	Posted To: RT
	Conversation: [rt-users] NO Incoming mail
	Subject: [rt-users] NO Incoming mail
	 
	mysql 4.014/RT3.04/ap1.38/mp1.28/ 
	Outgoing mail seems to be working perfectly.  If a create a
ticket and add a cc then the cc gets sent out as should be expected.
	Incoming is not working.  
	Neither 
	a) reply to a problem the was sent via cc from RT, the comments
do not get appended to the history or seem to go anywhere for that
matter. I checked the system email and also to see if it gets bounced.
	Nor 
	b) sending an email  directly to the RT .  I use
problems at rt_url.com. 
	Here are some of my rt_config settings.  I've checked documents
and mail list but something is not set right.... 
	What is set wrong for incoming mail? 
	 
	        -where jeff.hodge at company.com is the company email 
	                and 
	        -rt_url.com is the domain for RT 
	Set($OwnerEmail , 'jeff.hodge at company.com'); 
	Set($LoopsToRTOwner , 1); 
	Set($StoreLoops , 1); 
	Set($MaxAttachmentSize , 10000000); 
	Set($TruncateLongAttachments , undef); 
	Set($DropLongAttachments , undef); 
	Set($ParseNewMessageForTicketCcs , 1); 
	Set($RTAddressRegexp , '^rt\@rt_url.com$'); 
	Set($CanonicalizeEmailAddressMatch   ,'subdomain.example.com$');

	Set($CanonicalizeEmailAddressReplace , 'example.com'); 
	Set($SenderMustExistInExternalDatabase , 1); 
	Set($OwnerEmail , 'jeff.hodge at company.com'); 
	Set($CorrespondAddress ,'problems at rt_url.com'); 
	Set($CommentAddress , 'problems at rt_url.com'); 
	Set($MailCommand , 'sendmail'); 
	Set($SendmailArguments , "-oi -t"); 
	Set($SendmailPath , "/usr/sbin/sendmail"); 
	Set($UseFriendlyFromLine , 1); 
	Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>"); 
	Set($UseFriendlyToLine , 0); 
	Set($NotifyActor, 0); 
	Set($LogToSyslog    , 'debug'); 
	Set($LogToScreen    , 'error'); 
	Set($LogToFile      , 1); 
	Set($LogDir, '/opt/rt3/var/log'); 
	Set($LogToFileNamed , "rt.log");    #log to rt.log 
	Set($LoopsToRTOwner , 1); 
	Set($StoreLoops , 1); 
	Set($MaxAttachmentSize , 10000000); 
	Set($TruncateLongAttachments , undef); 
	Set($DropLongAttachments , undef); 
	Set($ParseNewMessageForTicketCcs , 1); 
	Set($RTAddressRegexp , '^rt\@rt_url.com'); 
	Set($CanonicalizeEmailAddressMatch   ,
'subdomain.example.com$'); 
	Set($CanonicalizeEmailAddressReplace , 'example.com'); 
	Set($SenderMustExistInExternalDatabase , 1); 
	
	
	
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