[rt-users] mail-body encoding, can't use letters that's in iso-8859-1

[Realhost I/S - Rene Brask Sørensen]

Ruslan U. Zakirov wrote:

>    Hello.
> As I've understood RT3 store everything in UTF8 encoding in DB, but 
> could generate mails in other Encoding.
> Thus you have to change default encoding in httpd.conf to 
> AddDefaultCharset UTF-8...
>    Hopes this helps...

Ahh ok, did'nt know that. But then rt have to translate everything all 
the time.  

What I don't understand is why you wan't me to change default charset i 
apache to utf8. I would like rt to display letters in iso-8859-1 
charset. Maybee I'm misunderstanding something here, but it would seem 
intuitive to set  "AddDefaultCharset ISO-8859-1".

Best regards

Rene brask



>  
>
>>>
>>> Done that and my setting is :
>>>        Set($EmailOutputEncoding , 'iso-8859-1');
>>>
>>> Here is all my settings regarding the charset config. :
>>>
>>> @LexiconLanguages = qw(*) unless (@LexiconLanguages);
>>> @EmailInputEncodings = qw(iso-8859-1 us-ascii) unless 
>>> (@EmailInputEncodings);
>>> Set($EmailOutputEncoding , 'iso-8859-1');
>>>
>>> in my vhost.conf (apache conf) i have : "AddDefaultCharset ISO-8869-1"
>>>
>>> And besite that, I have used a fresh installation of rt (v-3.0.5).
>>>
>>> Here is an ex. of a mail header. It's from the view of history in 
>>> the rt-webinterface and the ticket i made i the rt system.
>>>
>>> X-Mailer: MIME-tools 5.411 (Entity 5.404)
>>> Content-Disposition: inline
>>> Content-Type: text/plain; charset="utf-8"
>>> Subject: æøå
>>> MIME-Version: 1.0
>>> Content-Transfer-Encoding: binary
>>> X-RT-Original-Encoding: iso-8859-1
>>> Content-Length: 12
>>>
>>>
>>> æøå
>>>
>>> And what I'm wondering about is why the "charset=utf8"
>>>
>>> Best regrads
>>>
>>> Rene Brask
>>>   
>>
>> I now have increased the problem to the rt mailOutputencoding. 
>> Because when I send a mail to the rt system from a outside address, 
>> the encoding is fine ;) But when I later modify the text in the given 
>> ticket in rt, the encoding gets fucked (encoded in utf8). Same 
>> problem arise when I create a new ticket in the rt system, the text 
>> is encoded in utf8. So the BIG question is, how do I change this ?
>>
>> Best regards
>>
>> Rene Brask
>>
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>>
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>
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