[rt-users] mail-body encoding, can't use letters that's in iso-8859-1

[Ruslan U. Zakirov]

    Hello.
As I've understood RT3 store everything in UTF8 encoding in DB, but 
could generate mails in other Encoding.
Thus you have to change default encoding in httpd.conf to 
AddDefaultCharset UTF-8...
    Hopes this helps...

Realhost I/S - Rene Brask Sørensen wrote:

>>
>>
>> Jaime Diaz wrote:
>>
>>  
>>
>>> 1) Open your RT_SiteConfig.pm
>>> 2) Search for the RT UTF-8 Settings
>>> 3) Check if you have this: Set($EmailOutputEncoding , 'iso-8859-1');
>>> Probably you have 'UTF-8' now. Change it to iso-8859-1. Restart 
>>> Apache and
>>> it should work (at least, works here).
>>>
>>>
>>>   
>>
>> Done that and my setting is :
>>        Set($EmailOutputEncoding , 'iso-8859-1');
>>
>> Here is all my settings regarding the charset config. :
>>
>> @LexiconLanguages = qw(*) unless (@LexiconLanguages);
>> @EmailInputEncodings = qw(iso-8859-1 us-ascii) unless 
>> (@EmailInputEncodings);
>> Set($EmailOutputEncoding , 'iso-8859-1');
>>
>> in my vhost.conf (apache conf) i have : "AddDefaultCharset ISO-8869-1"
>>
>> And besite that, I have used a fresh installation of rt (v-3.0.5).
>>
>> Here is an ex. of a mail header. It's from the view of history in the 
>> rt-webinterface and the ticket i made i the rt system.
>>
>> X-Mailer: MIME-tools 5.411 (Entity 5.404)
>> Content-Disposition: inline
>> Content-Type: text/plain; charset="utf-8"
>> Subject: æøå
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: binary
>> X-RT-Original-Encoding: iso-8859-1
>> Content-Length: 12
>>
>>
>> æøå
>>
>> And what I'm wondering about is why the "charset=utf8"
>>
>> Best regrads
>>
>> Rene Brask
>>    
>>
> I now have increased the problem to the rt mailOutputencoding. Because 
> when I send a mail to the rt system from a outside address, the 
> encoding is fine ;) But when I later modify the text in the given 
> ticket in rt, the encoding gets fucked (encoded in utf8). Same problem 
> arise when I create a new ticket in the rt system, the text is encoded 
> in utf8. So the BIG question is, how do I change this ?
>
> Best regards
>
> Rene Brask
>
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