[rt-users] RT and RTFM RC3 errors

Jansen Robert rjansen at vub.ac.be
Fri Sep 19 12:14:41 EDT 2003 

Running into problem with RT 3.0.5 and RTFM RC3

Clicking on an article in RTFM RC3 gives:

System error

error:  
Can't locate object method "IsLocal" via package 
"fsck.com-rt://vub.ac.be/ticket/52" (perhaps you forgot to load 
"fsck.com-rt://vub.ac.be/ticket/52"?) at 
/usr/local/packages/rt3/share/html/RTFM/Article/Elements/ShowLinks 
line 52.

context:  

...  

277:  
}

278:  

279:  
# All errors returned from this routine will be in exception form.

280:  
local $SIG{'__DIE__'} = sub {

281:  
rethrow_exception( $_[0] );

282:  
};

283:  

284:  
#

285:  
# $m is a dynamically scoped global containing this

...  

code stack:  
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281
/usr/local/packages/rt3/share/html/RTFM/Article/Elements/ShowLinks:52
/usr/local/packages/rt3/share/html/RTFM/Article/Display.html:27
/usr/local/packages/rt3/share/html/autohandler:182
raw error

Can't locate object method "IsLocal" via package 
"fsck.com-rt://foobar.net/ticket/52" (perhaps you forgot to load 
"fsck.com-rt://foobar.net/ticket/52"?) at 
/usr/local/packages/rt3/share/html/RTFM/Article/Elements/ShowLinks 
line 52.


Trace begun at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 121
HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object 
method "IsLocal" via package "fsck.com-rt://foobar.net/ticket/52" 
(perhaps you forgot to load "fsck.com-rt://foobar.net/ticket/52"?) at 
/usr/local/packages/rt3/share/html/RTFM/Article/Elements/ShowLinks 
line 52.^J') called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 281
HTML::Mason::Request::__ANON__('Can\'t locate object method "IsLocal" 
via package "fsck.com-rt://foobar.net/ticket/52" (perhaps you forgot 
to load "fsck.com-rt://foobar.net/ticket/52"?) at 
/usr/local/packages/rt3/share/html/RTFM/Article/Elements/ShowLinks 
line 52.^J') called at 
/usr/local/packages/rt3/share/html/RTFM/Article/Elements/ShowLinks 
line 52
HTML::Mason::Commands::__ANON__('article', 
'RT::FM::Article=HASH(0x171ad28)') called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1749bc0)', 
'article', 'RT::FM::Article=HASH(0x171ad28)') called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1045
eval {...}('HTML::Mason::Component::FileBased=HASH(0x1749bc0)', 
'article', 'RT::FM::Article=HASH(0x171ad28)') called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x1718920)', 
'Elements/ShowLinks', 'article', 'RT::FM::Article=HASH(0x171ad28)') 
called at 
/usr/local/packages/rt3/share/html/RTFM/Article/Display.html line 27
HTML::Mason::Commands::__ANON__('id', 4, 'id', 4) called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x171a288)', 
'id', 4, 'id', 4) called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1045
eval {...}('HTML::Mason::Component::FileBased=HASH(0x171a288)', 'id', 
4, 'id', 4) called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x1718920)', 
'HTML::Mason::Component::FileBased=HASH(0x171a288)', 'id', 4, 'id', 
4) called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x1718920)', 
'id', 4) called at /usr/local/packages/rt3/share/html/autohandler 
line 182
HTML::Mason::Commands::__ANON__('id', 4) called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x10487e8)', 
'id', 4) called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1040
eval {...}('HTML::Mason::Component::FileBased=HASH(0x10487e8)', 'id', 
4) called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x1718920)', 
'HASH(0x171a378)', 
'HTML::Mason::Component::FileBased=HASH(0x10487e8)', 'id', 4) called 
at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x1718920)', 
'HASH(0x171a378)', 
'HTML::Mason::Component::FileBased=HASH(0x10487e8)', 'id', 4) called 
at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x1718920)', 
'HASH(0x171a378)', 
'HTML::Mason::Component::FileBased=HASH(0x10487e8)', 'id', 4) called 
at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x1718920)') 
called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 
134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x1718920)') 
called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 
134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x1718920)') 
called at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 
787
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x100c97c)', 
'Apache=SCALAR(0x15dd720)') called at 
/usr/local/packages/rt3/bin/webmux.pl line 135
eval {...}('HTML::Mason::ApacheHandler=HASH(0x100c97c)', 
'Apache=SCALAR(0x15dd720)') called at 
/usr/local/packages/rt3/bin/webmux.pl line 135
RT::Mason::handler('Apache=SCALAR(0x15dd720)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x15dd720)') called at /dev/null line 0

When including an article in a ticket, I get:

#4: Acceptable Use Policy
-------------------------

Acceptable Use Policy Answer Template


testfield 1: RT :: FM ::ArticleCFValue= HASH (0x14c2a50)

testfield 2: RT :: FM ::ArticleCFValue= HASH (0x14ba438)
test 2

testfield 3: RT :: FM ::ArticleCFValue= HASH (0x14c6384)

testfield 4: RT :: FM ::ArticleCFValue= HASH (0x14c2c9c)

testfield 5:
-----------
blabla


The RT log says:


[Fri Sep 19 15:39:39 2003] [debug]: root asked to limit 
RT::FM::CustomFieldCollection to unknown class 
(/usr/local/packages/rt3/li
b/RT/FM/CustomFieldCollection_Overlay.pm:37)
[Fri Sep 19 15:39:54 2003] [debug]: RT::FM::ArticleCollection Limit 
called :VALUE policy FIELD Name SUBCLAUSE all OPERATOR LIKE ENT
RYAGGREGATOR OR 
(/usr/local/packages/rt3/lib/RT/FM/ArticleCollection_Overlay.pm:42)
[Fri Sep 19 15:39:54 2003] [debug]: RT::FM::ArticleCollection Limit 
called :VALUE policy FIELD Summary SUBCLAUSE all OPERATOR LIKE
ENTRYAGGREGATOR OR 
(/usr/local/packages/rt3/lib/RT/FM/ArticleCollection_Overlay.pm:42)
[Fri Sep 19 15:41:06 2003] [debug]: RT::FM::ArticleCollection Limit 
called :QUOTEVALUE 0 VALUE LastUpdated FIELD Created OPERATOR !
= (/usr/local/packages/rt3/lib/RT/FM/ArticleCollection_Overlay.pm:42)
[Fri Sep 19 15:41:19 2003] [debug]: RT::FM::ArticleCollection Limit 
called :QUOTEVALUE 0 VALUE LastUpdated FIELD Created OPERATOR !
= (/usr/local/packages/rt3/lib/RT/FM/ArticleCollection_Overlay.pm:42)
[Fri Sep 19 15:42:13 2003] [debug]: noMatch value is '' for Name 
(/usr/local/packages/rt3/share/html/RTFM/Article/Search.html:173)
[Fri Sep 19 15:42:13 2003] [debug]: noMatch value is '' for Summary 
(/usr/local/packages/rt3/share/html/RTFM/Article/Search.html:17
3)
[Fri Sep 19 15:42:13 2003] [debug]: noMatch value is '' for Class 
(/usr/local/packages/rt3/share/html/RTFM/Article/Search.html:173)
[Fri Sep 19 15:44:58 2003] [debug]: noMatch value is '' for Name 
(/usr/local/packages/rt3/share/html/RTFM/Article/Search.html:173)
[Fri Sep 19 15:44:58 2003] [debug]: noMatch value is '' for Summary 
(/usr/local/packages/rt3/share/html/RTFM/Article/Search.html:17
3)
[Fri Sep 19 15:44:58 2003] [debug]: noMatch value is '' for Class 
(/usr/local/packages/rt3/share/html/RTFM/Article/Search.html:173)
[Fri Sep 19 15:45:04 2003] [debug]: noMatch value is '' for Name 
(/usr/local/packages/rt3/share/html/RTFM/Article/Search.html:173)
[Fri Sep 19 15:45:04 2003] [debug]: noMatch value is '' for Summary 
(/usr/local/packages/rt3/share/html/RTFM/Article/Search.html:17
3)
[Fri Sep 19 15:45:04 2003] [debug]: noMatch value is '' for Class 
(/usr/local/packages/rt3/share/html/RTFM/Article/Search.html:173)
~



Any ideas ?

TIA


-- 
--------------------------
Brussels University
Pleinlaan 2
Computer Center VUB/ULB (VUBnet)
Ing. Robert Jansen
B-1050 Brussels
Belgium (Europe)


email: rjansen at vub.ac.be
Tel:  +32-2-650.36.94
Secr: +32-2-650.37.38
Fax:  +32-2-650.37.40
--------------------------

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