[rt-users] dealing with two people responding to a ticket.

[Jesse Vincent]

On Fri, Sep 19, 2003 at 05:17:02PM +0100, J. Sloan wrote:
> On Fri, 19 Sep 2003, David A. Ulevitch wrote:
> 
> >
> > We have a distributed team of support people.
> >
> > We have the occasional scenario where two people will see a ticket and
> > reply before one has a chance to "take" the ticket...
> >
> > How do you all deal with this or is it just a known "social" problem?

Only grant the "Owner" the right to ReplyToTicket and then require your
staff to Take tickets before replying?

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