[rt-users] attachments not sent on reply..

[Alan Horn]

We have the following script setup on a queue :

OnCorrespond NotifyRequestors with template Correspondence

When you reply to a ticket, and attach a file to that reply, it goes into
the case, but doesn't go out to the requestor.

I assume this has something to do with the template I'm using. Has anyone
successfully set up anything like this ?

Cheers,

Al