[rt-users] attachments not sent on reply..

[Mike White]

Are you using RT2?  Use NotifyWithAttachments from the contrib area.  I 
recently ported it to RT3, but i'm having a few problems.  (I posted to 
this list last week)


Alan Horn wrote:
 > We have the following script setup on a queue :
 >
 > OnCorrespond NotifyRequestors with template Correspondence
 >
 > When you reply to a ticket, and attach a file to that reply, it goes into
 > the case, but doesn't go out to the requestor.
 >
 > I assume this has something to do with the template I'm using. Has anyone
 > successfully set up anything like this ?