[rt-users] Problems upgrading to 3.0.5

Sat Sep 27 02:53:16 EDT 2003

On Thu, Sep 18, 2003 at 03:28:55PM -0300, Jaime Diaz wrote:
> I've just upgraded to rt 3.0.5 from 3.0.4
> The web interface works fine, but when i sent emails to create new tickets,
> the MTA sais tat the RT server did not behave as expected.
> I'm pasting the log from Postfix. Any idea in how to fix this?

After just upgrading RT from 3.0.4 to 3.0.5 via FreeBSD port I now
am also getting this exact same error whenever rt-mailgate is used.
Web UI seems to work fine though.

Everything is built from ports on FreeBSD 4.8, using the lang/perl58
port, www/apache13, www/mod_perl etc ports.

Jaime seemed to solve this by reinstalling RT.  This I have tried,
but it makes no difference.  Does anyone have any ideas?

Tempted to downgrade to 3.0.4 again..

> Sep 18 15:43:33 linux postfix/local[32615]: 5FF341E6821: to=<RT Address>,
> relay=local, delay=910, status=deferred (temporary failure. Command output:
> RT server error.  The RT server which handled your email did not behave as
> expected. It said:     <html><body>  <p align="center"><font face="Verdana,
> Arial, Helvetica, sans-serif"><b>System error</b></font></p> <table
> border="0" cellspacing="0" cellpadding="1">  <tr>   <td nowrap="nowrap"
> align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>error:</b> </font></td>   <td align="left"
> valign="top"><font face="Verdana, Arial, Helvetica, sans-serif"
> size="-2">Can't use string ("SessionType") as a HASH ref while
> "strict refs" in use at /opt/rt3/lib/RT/Interface/Email.pm line
> 406.<br></font></td>  </tr>  <tr>   <td nowrap="nowrap" align="left"
> valign="top"><font face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>context:</b> </font></td>   <td align="left" valign="top"
> nowrap="nowrap"><fo